Show caption: Microsoft said it had 'collected networking logs to further …
Microsoft acknowledges 'service degradation'
Users of various Microsoft tools, including Outlook email, are reporting problems sending and receiving messages.
Microsoft's status website acknowledged the problem on Thursday afternoon.
"Users may be unable to connect to their mailboxes in Exchange Online through multiple connection methods," a message on the Microsoft page read in part.
"We’ve collected networking logs to further investigate the source of these errors and confirm our next steps."
According to Downdetector, which has become an online staple in monitoring internet cuts, users around the globe are also experiencing problems with Microsoft Teams, Copilot and Teams.
For Outlook specifically, Microsoft has classified the issue as being a "service degradation".
A subsequent social media post from the company explained efforts to rectify the problem.
"We've begun redistributing connection traffic across our broader worldwide infrastructure to help balance the load," Microsoft said.
As of 2:10 PM, data from Downdetector indicated that services started to recover for some users.
For many, however, problems continued for several hours.
Microsoft later confirmed via its service health status update page that the technical issue was broadly impacting the company's Microsoft 365 productivity software suite.
The technology firm also said it was able to gain more insights into the cause of the problem experience by so many users around the globe.
"We determined the elevated load isn't driven by an increase in traffic, but by a number of servers being unexpectedly unavailable,"
This is a developing story ...
Updated:
November 12, 2026, 9:13 PM
Source: The National · Cody Combs
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