GMO announces expected ¥3.05 billion loss

Masashi Yasuda, group vice president and chief financial officer at GMO Internet Group, speaks in an online news conference on Friday shown in this screenshot. | GMO Internet Group

Nov 13, 2026

GMO Internet Group said Friday it is facing a ¥3.05 billion ($19.1 million) loss, to be recorded in the fourth quarter, as a result of last month’s data breach that led to unauthorized transactions and exposed personal data.

“This incident has damaged the trust placed in us by our customers, shareholders, investors and society as a whole,” said Masashi Yasuda, group vice president and chief financial officer, during an online news conference announcing its quarterly financial results. “We take it very seriously.”

Of the losses, ¥50 million (of ¥130 million maximum) has been claimed in goodwill payments for about 11,000 cases so far. The company promised a uniform payout of ¥5,000 to all customers “in respect of the inconvenience and anxiety this matter has caused.”

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